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Mark Parrish's avatar

Decision making is a skill that is honed. Most people think that it is decision making is the gathering of information and that it alone will "solve" the problem. Decision Making is a process - Problem Statement, Gather Information, Make a plan, Execute plan, Revise as necessary. I used to be the coordinator for middle school science fairs. I would tell parents that the Scientific Method is not unique to science but really is a frame work for life. I also was in the military and a 50% plan delivered timely is better than a 100% plan delivered late. Most plans (decisions) people make are overcome by events (OBE).

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Jan Strasser's avatar

You should not interview customers to make decisions, but to understand them. This is the difference between opinion polls and insights research. (Most of managers are missing this point.)

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